Technical Support Specialist German Speaker

Remote, South Africa

We are looking for Technical Support Specialist - this is a WFH opportunity

As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.

Key Responsibilities:

Provide high-quality customer support for network-related issues and inquiries.

Manage and resolve network issues, utilizing your IT and network expertise.

Support ticketing processes and ensure timely resolution of customer concerns.

Coordinate with network engineering teams to address customer network needs.

Demonstrate strong customer orientation and multitasking abilities.

Effectively communicate with customers, providing clear and timely updates.

Apply time management skills to prioritize tasks and achieve results.

Qualifications:

1-2 years of experience in a similar role, preferably within telecom or ticketing processes.

Strong background in IT and customer support, with a solid understanding of network knowledge.

CISCO certification is preferred.

Proficiency in network engineering for customer...