Technical Support Specialist

Remote, Worldwide

The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues.

Key Responsibilities:

Provide technical support to customers via phone, email, and chat

Troubleshoot and diagnose hardware and software issues

Identify and escalate priority issues to appropriate teams

Follow up with customers to ensure issues are resolved and provide feedback to improve the support process

Maintain accurate records of customer interactions and resolutions in the ticketing system

Provide training to customers on new products and software updates

Collaborate with internal teams to resolve technical issues and improve product offerings

Continuously improve technical knowledge and stay up-to-date with new technology and software releases

2+ years of experience in technical support or related field

Excellent communication skills, both written and verbal

Strong problem-solving and...