Technology Support Engineer

Remote, South Africa

Minimum Requirements:

Microsoft Windows O\S course and exams

Base certification N+, A+

Apple Certified Support Professional (ACSP) beneficial

System Center Configuration Manager (SCCM) course and exam beneficial

Microsoft applications O365 suite

Fundamental course in AI - BOT solutions beneficial

PowerShell course completion beneficial

Fundamental Networking course (CCNA preferred) beneficial

Fundamental call logging system course: Remedy (BMC)

Visualization course (VMware, Hyper-V) beneficial

Deepfreeze Fundamentals beneficial

Mobile device testing solution, preferably Sauce labs

Device course and certified: Dell

Cloud course and certified, Microsoft Azure Fundamentals beneficial

Troubleshooting course, preferably Kepner-Tregoe beneficial

Skills, Requirements Abilities, Knowledge :

Provide Constant Outstanding Customer Service

Makes clients and their needs a primary focus of one's actions and attention, while developing / maintaining productive client relationships.

Actively seeks to understand client circumstances, problems, expectations and needs, while resolving problems quickly.

Monitor and answer technical questions addressed to the security...