Tutor Quality & Engagement Lead

Remote, South Africa

About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors:

Deliver high-quality, consistent sessions

Feel supported and engaged

Have the tools and guidance needed to succeed long-term

You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows.

Key Responsibilities

Tutor Hiring & Onboarding

Conduct initial tutor interviews (first round screening)

Lead new tutor onboarding sessions (small groups of 2–3 tutors)

Guide tutors through:

○ Systems (Teachworks, Lessonspace, Google Drive)

○ Session expectations and structure

Facilitate practice onboarding / demo sessions to ensure readiness

Conduct 1-month check-ins with new tutors and provide initial feedback

Tutor Quality Assurance (Core Focus)

Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness

Document audit notes and:

○ Send clear, actionable feedback to tutors

○ Identify trends or recurring issues

○ Escalate...