V104 - Intake Specialist | Legal Intake and Scheduling Specialist

Remote, South Africa

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Job Description:

Job Duck is seeking a personable, empathetic, and highly organized Intake Specialist to serve as the first point of contact for prospective clients reaching out to a law firm specializing in criminal defense. This role plays an essential part in creating a positive first impression by making callers feel heard, understood, and comfortable while gathering the information needed to determine whether their inquiries align with the firm's intake criteria. The ideal candidate combines excellent communication skills with sound judgment, emotional intelligence, and the ability to handle sensitive conversations with professionalism and compassion. This position requires someone who can confidently manage a high volume...