Virtual Assistant
Employmate
R10,000–12,000 a month
Remote, South Africa
Role Title: Virtual Assistant
Location: South Africa (Fully remote)
Type: Long Term - Contractor ( Part Time )
Hours: Monday, Tuesday, Friday, Saturday, Sunday ( 20 hours per week )
Salary: R10 000 to R12 000 per month - Negotiable based on experience
Reporting to: Director
About the Company
Our client operates in the hospitality industry, providing exceptional service and experiences to its customers.
Role Overview
Join our client's team as a Customer Service Agent and be a crucial part of delivering top-notch customer support in a dynamic and fast-paced environment.
Key Responsibilities
Handle inbound calls by either forwarding relevant calls or addressing inquiries directly.
Manage inbound social media communications to ensure timely responses and customer satisfaction. Utilize the company's booking system as needed to assist customers with reservations and inquiries.
Send follow-up text messages during or after phone calls to provide additional information or confirm details.
Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times.
Resolve customer issues efficiently and effectively, aiming for first-call...
Sourced from Himalayas
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