Virtual Assistant - SALES (UK Trades Specialist)

Remote, South Africa

Location: Remote (South Africa Based)

Hours: Monday – Friday | 9am – 5pm UK Time (20 Hours per week)

Type: Part-time, Permanent / Freelance

Pay: Competitive Hourly Rate (Paid in GBP/ZAR equivalent)

The Opportunity

We are looking for a high-level "Business Goalkeeper" to support a rapidly growing UK-based agency that specializes in the trades and construction industry.

This is not a typical data-entry or admin role. You won't just be ticking boxes; you will be the engine room of the business—answering high-value enquiries, qualifying leads, and optimizing systems to ensure no sale is ever lost.

What You'll Be Doing

Lead Conversion: Answering inbound calls from UK customers enquiring about high-end landscaping and home improvement projects.

CRM Mastery: Managing and building out pipelines in Monday.com .

Proactive Problem Solving: Identifying "leaks" in the sales process and suggesting automations (Zapier/Monday) to fix them.

Customer Success: Nurturing leads via phone, email, and WhatsApp to move them from "enquiry" to "booked survey."

System Integration: Supporting the team with tools like Xero and Zapier to keep the business running like a well-oiled machine.

Who You...