Volunteer Retention Manager (Volunteer, Unpaid)
Solution Community
Remote, Worldwide
About this Role
Location: Remote (Global)
Type: Volunteer, Pro bono
Commitment: 10 – 15 hours a week, minimum of three months
Reports To: Head of People Operations
Works Closely With: Team Leads, Department Heads, People Team
Position Summary
Solution Community seeks a strategic, data-driven Volunteer Retention Manager to lead the organization's volunteer engagement and retention strategy.
This role ensures volunteers remain connected, engaged, productive, and supported throughout their volunteer journey. The Volunteer Retention Manager serves as the central partner between the People Team and functional Team Leads, helping establish a culture where volunteer success and retention are shared responsibilities across the organization.
The successful candidate will develop retention initiatives, oversee volunteer engagement analytics, identify attrition risks, support Team Leads in managing volunteers effectively, and create systems that improve volunteer satisfaction, productivity, and long-term commitment.
This position combines workforce analytics, relationship management, volunteer experience design, and organizational development.
Why This Role Matters
At Solution...
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