Zealot success lead

Remote, Worldwide

Zeal is a self-custodial wallet for everyday life. We help people use crypto and stablecoins like money: to pay, save, earn, and move value freely, without intermediaries. We’re looking for a proactive, tech-savvy Zeal ot Success Lead to take full ownership of our support inbox and be the bridge between users, product, and engineering.

What you’ll do

Own our Intercom inbox

Respond to user questions with clear, friendly and fast answers.

Troubleshoot issues, ask the right follow-up questions, and guide users step-by-step.

Keep conversation quality high while maintaining sensible response times.

Triage & prioritise issues

Categorise tickets in Intercom (bug / UX confusion / feature request / payment issue / etc.).

Log and maintain tickets in Linear with clean, minimal, but precise descriptions.

Spot patterns across tickets and flag emerging issues early (e.g. a release causing specific errors).

Work tightly with Product & Engineering

Reproduce bugs and gather all relevant context (screens, logs from users, device info, steps to reproduce).

Push for resolutions: follow up with engineers and product managers, keep tickets moving, and close the loop with users.

Give...